Effective date: 30.01.2020
Information that is stored, accessed, and/or collected
We collect your information when you interact with us or use our Services. We also collect certain information of visitors to our Services, so as to help us improve our Services and offer a better user experience.
There are 3 basic categories of information we collect:
- Information that you give us
- Information that we collect from you
- Information we get from third parties
Information that you give us
When you use our Services, we collect the information that we need to be able to identify you (such as when you create an account), and the information you choose to share with us. For example, when you create a Bignest account, we collect a few important details about you, such as your name, and your email address. While not obligatory for the use of our Services, you may also choose to share your current city and country of residency, your date of birth, and your gender.
Information that we collect from you
When you use our Services, we also collect the following information:
- Usage information (how you use our Services, and how long you use them)
- IP address (for security reasons to be able to inform you if we detect any unauthorized access, or any attempt to access your account)
- User agent (we obtain information such as what version and which browser you are using, what operating system you are using, what is your screen resolution, and what is your browser window size. The purpose of this is to understand how our users access Bignest, and be able to decide where our future focus should be directed.)
Information we get from third parties
We may also collect certain information that we obtain from third parties. These third parties mostly represent external connections to Bignest, for which we will always ask for your permission before establishing a connection (for example connecting Bignest with your Gmail account). The latter type of connections presents a flow of your personalized information, and you will therefore be asked for your authorization before such a connection is made. In other instances, however, where a third party may share information with us that is more generalized (such as your user agent), we will not explicitly ask for your permission.
We get information from the following third parties:
Alphabet Inc. (for purposes of search, email, contacts, calendar, and analytics)
- Mail.Google.com (We cannot see or read your emails)
- Drive.Google.com (We cannot see or read your Drive content)
- Calendar.Google.com (We cannot see or read your calendar events)
- Alpha vantage (www.alphavantage.co)
We have no control over the policies and practices of third parties listed above, as to their privacy policies or anything else, so if you choose to use any Service that requires an external connection please review all such businesses’ or websites’ terms and conditions and privacy policies.
We do not use the information we get from third parties to serve you any Ads.
How we use your information
We aim to use the information to improve our Services and provide a better and more custom user experience. Here are some of the ways we do that:
- Develop, operate, improve, deliver, maintain and protect our Services;
- Send you messages (or email or otherwise);
- Monitor usage and analyse trends;
- Personalise the Services and customising the content we show you;
- Enhance the safety and security of our Services;
- Verify your identity, prevent fraud, or other unauthorised or illegal activity;
- Enforce our Terms of Service and other usage policies.
We may also store some information locally on your device. For example, we may also store certain information in your local cache so as to improve your experience of the app.
How we share your information
For proper functioning some of our Services or external connections we may share some of your information with third parties.
Some of the information we share with third parties are:
- Information about you, such as your name and email;
- IP address.
We also reserve the right to share information about you for legal reasons, if we reasonably believe that disclosing the information is needed to:
- Comply with any valid legal process, governmental request, or applicable law, rule or regulation;
- Investigate, remedy, or enforce potential Terms of Service violations;
- Protect our, our users' or others' rights, property and safety;
- Detect and resolve any fraud or security concerns.
How we transmit your data to and from our servers
We encrypt all personal and sensitive data on the client side, and furthermore use modern cryptography to transmit these data to and from our servers. Transmission of all data within our controllable Bignest environment is handled via secure, encrypted connection (HTTPS).
You have the right to always refuse all or some browsers cookies, however when disabled our Services may become inaccessible or not function properly.
Some of the cookie providers we use to make our Services work are:
- Google Analytics;
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Google Analytics Cookies
Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact us via email or by post, using the contact details set out bellow.
You have the following rights:
The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights.
The right of access. You have the right to obtain access to your information. This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details).
The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details).
The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain information that we hold about you by contacting us (see Contact Details).
The right to restrict processing. You have rights to 'block' or 'suppress' further use of your information. When processing is restricted, we may not be able to offer you a full Bignest experience, and/or our Services may no longer function.
The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch (see Contact Details).
The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.
The right to withdraw consent. If you have given your consent to anything we do with your information (i.e., we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.
You can always contact us for any comments, questions, concerns or suggestions, you may have. Our email is email@example.com.
Bignest Inc. is registered in the United States at 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex, with our current operational headquarters located in European Union, Slovenia at Celovška cesta 291, 1000 Ljubljana.
For all written communication with Bignest please use this address:
Celovška cesta 291,
or alternatively, send us an email at: