Privacy Policy
Effective date: 30.01.2020
Thank you for joining Bignest and using our products and services, all of which we refer to simply as the »Services«. Bignest Inc. (hereinafter as “we”, “our”, or “Bignest”) is committed to transparency and to the protection of privacy of all users of our Services. Please read the following Privacy Policy that explains how we collect and use your information, and why we collect it.
Information that is stored, accessed, and/or collected
We collect your information when you interact with us or use our Services. We also collect certain information of visitors to our Services, so as to help us improve our Services and offer a better user experience.
There are 3 basic categories of information we collect:
- Information that you give us
- Information that we collect from you
- Information we get from third parties
Information that you give us
When you use our Services, we collect the information that we need to be able to identify you (such as when you create an account), and the information you choose to share with us. For example, when you create a Bignest account, we collect a few important details about you, such as your name, and your email address. While not obligatory for the use of our Services, you may also choose to share your current city and country of residency, your date of birth, and your gender.
Information that we collect from you
When you use our Services, we also collect the following information:
- Usage information (how you use our Services, and how long you use them)
- IP address (for security reasons to be able to inform you if we detect any unauthorized access, or any attempt to access your account)
- User agent (we obtain information such as what version and which browser you are using, what operating system you are using, what is your screen resolution, and what is your browser window size. The purpose of this is to understand how our users access Bignest, and be able to decide where our future focus should be directed.)
Information we get from third parties
We may also collect certain information that we obtain from third parties. These third parties mostly represent external connections to Bignest, for which we will always ask for your permission before establishing a connection (for example connecting Bignest with your Gmail account). The latter type of connections presents a flow of your personalized information, and you will therefore be asked for your authorization before such a connection is made. In other instances, however, where a third party may share information with us that is more generalized (such as your user agent), we will not explicitly ask for your permission.
We get information from the following third parties:
- Airbnb.com
- Asana.com
-
Alphabet Inc. (for purposes of search, email, contacts, calendar, and analytics)
- Google.com
- Mail.Google.com (We cannot see or read your emails)
- Drive.Google.com (We cannot see or read your Drive content)
- Calendar.Google.com (We cannot see or read your calendar events)
- Google.com/analytics
- Alpha vantage (www.alphavantage.co)
- Openweathermap.org
- Newsapi.org
- IPinfo.io
- Hotjar.com
We have no control over the policies and practices of third parties listed above, as to their privacy policies or anything else, so if you choose to use any Service that requires an external connection please review all such businesses’ or websites’ terms and conditions and privacy policies.
We do not use the information we get from third parties to serve you any Ads.
How we use your information
We aim to use the information to improve our Services and provide a better and more custom user experience. Here are some of the ways we do that:
- Develop, operate, improve, deliver, maintain and protect our Services;
- Send you messages (or email or otherwise);
- Monitor usage and analyse trends;
- Personalise the Services and customising the content we show you;
- Enhance the safety and security of our Services;
- Verify your identity, prevent fraud, or other unauthorised or illegal activity;
- Enforce our Terms of Service and other usage policies.
We may also store some information locally on your device. For example, we may also store certain information in your local cache so as to improve your experience of the app.
How we share your information
For proper functioning some of our Services or external connections we may share some of your information with third parties.
Some of the information we share with third parties are:
- Information about you, such as your name and email;
- IP address.
We also reserve the right to share information about you for legal reasons, if we reasonably believe that disclosing the information is needed to:
- Comply with any valid legal process, governmental request, or applicable law, rule or regulation;
- Investigate, remedy, or enforce potential Terms of Service violations;
- Protect our, our users' or others' rights, property and safety;
- Detect and resolve any fraud or security concerns.
How we transmit your data to and from our servers
We encrypt all personal and sensitive data on the client side, and furthermore use modern cryptography to transmit these data to and from our servers. Transmission of all data within our controllable Bignest environment is handled via secure, encrypted connection (HTTPS).
Cookies
You have the right to always refuse all or some browsers cookies, however when disabled our Services may become inaccessible or not function properly.
Some of the cookie providers we use to make our Services work are:
- Google Analytics;
- Hotjar.
Hotjar Cookies
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Google Analytics Cookies
Google Analytics collects the IP address assigned to you on the date you use the Services, but not your name or other personally identifying information. We do not combine the information generated through the use of Google Analytics with your Personal Information. Although Google Analytics plants a persistent cookie on your web browser to identify you as a unique user the next time you use the Services, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your use of the Services is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You may find additional information about Google Analytics at www.google.com/policies/privacy/partners/. Finally, you can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout/.
Your rights
Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact us via email or by post, using the contact details set out bellow.
You have the following rights:
The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights.
The right of access. You have the right to obtain access to your information. This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details).
The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details).
The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain information that we hold about you by contacting us (see Contact Details).
The right to restrict processing. You have rights to 'block' or 'suppress' further use of your information. When processing is restricted, we may not be able to offer you a full Bignest experience, and/or our Services may no longer function.
The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch (see Contact Details).
The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.
The right to withdraw consent. If you have given your consent to anything we do with your information (i.e., we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.
The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences or disabling cookies as set out in this Privacy Policy.
Changes to our privacy policy
We reserve the right to make changes to this Privacy Policy from time to time, especially as our Services evolve and/or we add additional features. But when we do, we’ll let you know one way or another. Most of the times, we will let you know by sending you a quick email, especially if something of great concern to your privacy will be amended, but we won’t annoy you with every grammatical and semantical correction we make.
Contact Details
You can always contact us for any comments, questions, concerns or suggestions, you may have. Our email is info@bignest.com.
Bignest Inc. is registered in the United States at 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex, with our current operational headquarters located in European Union, Slovenia at Celovška cesta 291, 1000 Ljubljana.
For all written communication with Bignest please use this address:
Bignest Inc.,
Celovška cesta 291,
1000 Ljubljana,
Slovenia, EU
or alternatively, send us an email at:
ap@bignest.com